{"id":10134,"date":"2026-05-20T19:27:56","date_gmt":"2026-05-20T17:27:56","guid":{"rendered":"https:\/\/nexxusbio.com\/?page_id=10134"},"modified":"2026-09-10T13:17:50","modified_gmt":"2026-09-10T11:17:50","slug":"faq","status":"publish","type":"page","link":"https:\/\/nexxusbio.com\/en\/faq\/","title":{"rendered":"Frequently asked questions (FAQ)"},"content":{"rendered":"
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Orders and purchases<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tHow can I order a product?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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You can order the products directly through our e-shop at nexxusbio.com<\/a>. Simply select a product, add it to the cart and complete the order in a few simple steps.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat payment methods are available?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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We accept payments by card, bank transfer, and other payment methods listed when completing the order.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tCan I cancel or change an order?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Cancellation or modification of an order is possible before it is sent. After the package is sent, no changes are possible. Contact us as soon as possible at our e-mail address.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tIs the purchase and distribution of research materials legal?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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NexxusBio products are offered exclusively on Research, analytical and laboratory purposes (Research Use Only \u2013 RUO)<\/strong>. They are not offered as human or veterinary medicines, food, dietary supplements, or products intended for personal use or consumption.<\/p>\n

The legal regime of a particular research material depends on its chemical nature, intended use, quantity, country of origin, and the current legislation. In our product range, we primarily take into account the following regulatory framework:<\/p>\n

Act No. 139\/1998 Coll. on narcotic substances, psychotropic substances and preparations:<\/strong>
This law regulates controlled narcotic and psychotropic substances and the conditions for their handling, including scientific and research use. When placing a product on the market, the status of a particular substance must be assessed according to the current effective wording of the law and its annexes.<\/p>\n

Act No. 362\/2011 Coll. on Medicines and Medical Devices:<\/strong>
NexxusBio products are not presented or offered as human or veterinary medicinal products and are not intended for the diagnosis, prevention or treatment of diseases. If a specific product, according to its characteristics, intended use or presentation, meets the legal definition of a medicinal product or medical device, the relevant regulatory requirements would apply to it.<\/p>\n

Regulation (EC) No 1907\/2006 \u2013 REACH and Regulation (EC) No 1272\/2008 \u2013 CLP:<\/strong>
For chemical substances and mixtures, according to the specific substance, quantity and manner of placing on the market, obligations under REACH and CLP may apply, including requirements for registration, classification, labeling and provision of safety information. Products intended for research use are assessed in accordance with the relevant provisions of these regulations.<\/p>\n

NexxusBio strictly declares that its RUO materials are not intended for human or veterinary use, consumption or application.<\/strong><\/p>\n

Legal requirements may change and may differ in different EU countries. The buyer is therefore responsible for verifying that the purchase, possession, import, use, or further distribution of a particular material complies with the laws in effect in their jurisdiction.<\/p>\n

NexxusBio does not provide legal or medical advice.<\/strong><\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/div><\/div><\/div>

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Transport and delivery<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhere do you deliver?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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We deliver to the entire European Union and to selected countries around the world.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tHow long does delivery take?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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The estimated delivery time is 2\u20135 working days.<\/strong>
Slovakia:<\/strong> The shipments are usually delivered to 1<\/strong> working day from dispatch. For orders processed and delivered to the carrier until 10:00 a.m.<\/strong> delivery is usually the next working day.
Czech Republic:<\/strong> Delivery usually takes about 2-3 business days.
Other countries:<\/strong> The delivery time depends on the destination country and may be longer.
The delivery times mentioned are approximate and may be extended during weekends, holidays or in case of delays on the part of the carrier.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tHow can I track my order?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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After submitting your order, we will send you an email with a tracking number, which you can use to track the status of your shipment.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/div><\/div><\/div><\/div>

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Products and quality<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat products do you sell?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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We offer research peptides such as BPC-157, TB-500, Epithalon, Semax, Selank, Thymalin, GLOW, and more. Depending on the specific product, they are available either as lyophilized powder in vials or as a prefilled liquid form in cartridge pens. Not all products are available in both forms \u2013 the current form is always listed on the specific product page.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat is the purity of your peptides?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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\u201eAll laboratory reagents and research peptides in our portfolio meet the highest standards of quality and safety.\u201d purity of at least 98 % to 99 %<\/b>. The purity and identity of each batch are strictly verified using HPLC<\/b> (high-performance liquid chromatography) and MS<\/b> (mass spectrometry).\u201c<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tDo you provide Certificate of Analysis (CoA)?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Yes, we provide a Certificate of Analysis with each batch, which confirms the purity and composition of the product.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tAre your products tested by a third party?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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\u201eYes, uncompromising quality is the foundation of our e-shop. Each batch of our products undergoes independent testing in external third-party analytical laboratories. We provide a complete Certificate of Analysis (CoA)<\/b>, This certificate confirms the identity of the compound and its purity (guaranteed above 98 %%). Certificates for individual batches can be found directly in our menu under the \u201aCOA\u2018 section, or we can provide them to researchers upon request.\u201c<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/div><\/div><\/div>

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Use of products<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat are your products intended for?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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\u201eThe products of NexxusBio are classified exclusively as Research Use Only (RUO)<\/b> \u2013 that is, chemical reagents intended solely for laboratory research, in vitro studies and academic experiments. The products are not approved as medicinal products, dietary supplements, or food, and are strictly prohibited for direct human consumption or for human\/veterinary use.<\/b>\u201c<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tCan I use the products on myself or on animals?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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No. Our products are intended exclusively for scientific research under laboratory conditions. Any other use is contrary to the declared purpose of the product and the terms of sale.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tIs a special permit for purchase required?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Requirements for purchase, possession, or use may vary depending on the specific material, intended use, and the country of the buyer. The buyer is responsible for verifying any permits, registrations, or other regulatory requirements applicable in their jurisdiction.<\/p>\n

Products from NexxusBio marked as Research Use Only (RUO) are intended exclusively for research, analytical and laboratory purposes.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWho can purchase products on the NexxusBio e-shop?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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\u201ePurchases in our e-shop are permitted exclusively to legal and natural persons older than 18 years<\/b>, Products used for professional laboratory research, in vitro experiments, academic purposes, or analytical testing. NexxusBio reserves the right to cancel an order if there is reasonable suspicion that the products could be misused for human or veterinary application.\u201c<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/div><\/div><\/div><\/div>

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Storage and handling<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tHow to properly store peptides?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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If you have any further questions, please feel free to contact us. Our goal is to provide clear and accurate information that will help you with your orders and the use of our products. Be sure to also read our FAQ section.<\/p>\n

For more information, please see our FAQ section, where you will find answers to common questions.<\/p>\n

The stability and durability of peptides depend on their form and storage temperature:<\/p>\n

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    Lyophilized powder (unopened vial):<\/b> In this dry form, peptides exhibit high stability. At the standard refrigerator temperature (2 \u00b0C to 8 \u00b0C<\/b>) is their shelf life up to 2 years<\/b> without significant degradation of the amino acid chain. For extremely long-term research (over 2 years), storage at a temperature of -20 \u00b0C<\/b> and less.<\/p>\n<\/li>\n

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    Reconstituted solution (after mixing with liquid):<\/b> Once the peptide is dissolved in a sterile solution (e.g., in bactericidal water or acetate buffer), its sensitivity to temperature increases. The dissolved peptide must be stored exclusively in the refrigerator (2 \u00b0C to 8 \u00b0C<\/b>) and to maintain maximum sample stability, it is recommended that it be consumed during the laboratory cycle (usually within a few weeks).<\/p>\n<\/li>\n<\/ul>\n

    Warning: Protect vials from direct light, UV radiation, and sudden shocks that could damage the delicate three-dimensional structure of peptide molecules.<\/i><\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tHow to reconstitute the peptide?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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    The reconstitution of lyophilized samples is carried out according to standard laboratory procedures in a controlled environment and in accordance with safety regulations for working with chemical reagents. The exact protocol (type of solvent, volume, processing) depends on the specific analysis and is determined by a qualified laboratory worker based on the internal SOP of the given workplace.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/div><\/div><\/div>

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    Return of goods and complaints<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\n\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tCan I return the goods?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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    Yes, in the cases and under the conditions set out by applicable legislation and our General Terms and Conditions.<\/strong><\/p>\n

    The consumer has the right to withdraw from the contract during distance selling within the statutory period if the specific product does not fall under the statutory exception to the right of withdrawal.<\/p>\n

    The conditions for returning the goods, any exceptions, the method of exercising the right of withdrawal and information about the costs of returning are detailed in the General Terms and Conditions.<\/p>\n

    Due to the nature of some products, the possibility of returning after the original packaging or storage conditions has been breached may be limited to the extent permitted by applicable laws.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat should I do if I receive a damaged or incorrect product?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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    Contact us immediately at our email with a photo of the product and the order number. We will resolve the situation as quickly as possible.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/div><\/div><\/div><\/div>

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    Contact<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\n\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tHow can I contact you?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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    Write to us through the contact form on nexxusbio.com or directly to our email. We try to respond within 24 hours on weekdays.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/div><\/div><\/div>

    <\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Objedn\u00e1vky a n\u00e1kup Ako m\u00f4\u017eem objedna\u0165 produkt? Produkty si m\u00f4\u017eete objedna\u0165 priamo cez n\u00e1\u0161 e-shop na nexxusbio.com. Sta\u010d\u00ed vybra\u0165 produkt,","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10134","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nexxusbio.com\/en\/wp-json\/wp\/v2\/pages\/10134","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nexxusbio.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nexxusbio.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nexxusbio.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nexxusbio.com\/en\/wp-json\/wp\/v2\/comments?post=10134"}],"version-history":[{"count":24,"href":"https:\/\/nexxusbio.com\/en\/wp-json\/wp\/v2\/pages\/10134\/revisions"}],"predecessor-version":[{"id":11048,"href":"https:\/\/nexxusbio.com\/en\/wp-json\/wp\/v2\/pages\/10134\/revisions\/11048"}],"wp:attachment":[{"href":"https:\/\/nexxusbio.com\/en\/wp-json\/wp\/v2\/media?parent=10134"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}