Online store www.nexxusbio.com

I.Identification of the trader

1.1. These General Business Terms and Conditions (hereinafter also referred to as the „GTC“) govern the legal relations between the company

Business name: Nexxus s. r. o.
Address: Nám. SNP 465, Skačany 958 53, Slovak Republic

Registered in the Commercial Register of the District Court of Žilina, Section Sro, Insert No. 90559/L
ID No.: 57 511 101

VAT number: 2122784741
Bank account: SK91 0900 0000 0052 4615 4416

The seller is not a payer of value added tax

(hereinafter “Seller” or “Trader”) and any person who is the Buyer of the products offered by the Seller on the Seller’s Website, and who acts in the capacity of a consumer within the meaning of the other provisions of these General Terms and Conditions and the relevant laws defining a consumer, within the scope of the applicable legislation of the Slovak Republic, in particular the laws: Act No. 108/2024 Coll. on Consumer Protection and Amending Certain Acts in Force, Act No. 40/1964 Coll. Civil Code in force. 

1.2.The email and telephone contact of the Seller is: 

Email: info@nexxusbio.com

Phone number: 0914 555 001

1.3. Address for sending complaints, withdrawal from contracts, requests for rectification or submission of other suggestions is:

Nexxus s.r.o., Záhradnícka 1744, 958 01 Partizánske, Slovakia

II.Definition of terms

2.1. For the purposes of these General Terms and Conditions, the Merchant, in accordance with Act No. 108/2024 Coll., as amended, states and defines the following terms:

2.2. A distance contract is a contract between a trader and a consumer that is agreed and concluded exclusively through one or more means of remote communication without the simultaneous physical presence of the trader and the consumer, in particular by using an online interface, e-mail, telephone, fax, postal letter or an offer catalogue.

2.3. The trader (hereinafter also “the Seller”) is a person who, in connection with a consumer contract, the obligations resulting from it, or in the course of commercial practice, acts within the scope of his business activity or profession, including through another person who acts on his behalf or on his account.

2.4. Consumer is an individual who, in connection with a consumer contract, the obligations resulting from it, or in the course of commercial practice, does not act within the scope of their business activity or profession.

2.5.A consumer contract is any contract, regardless of the legal form that the trader concludes with the consumer.

2.6.The term “Internet Store” is identical to the term “Electronic Store” and the term “Website Address”.

2.7. Buyer is any person (natural or legal entity) who submitted an order, especially using the Seller’s website, or by other means of remote communication.

2.8. Durable medium means a means that enables the consumer or the trader to store information addressed to the consumer or the trader for a period that corresponds to the purpose for which this information serves, and in a manner that allows for its unchanged reproduction and use in the future, in particular a document, an email, a USB key, a CD, a DVD, a memory card and a hard disk of a computer.

2.9. The product is mainly goods, services, and digital content.

2.10.The service is primarily any activity or performance that is offered or provided to the consumer.

2.11.Goods are any tangible movable item. 

III. Basic provisions

3.1. These General Terms and Conditions govern the legal relations between Buyers who are consumers and the Merchant. 

3.2. Contractual relations (as well as other legal relations that may result from the contractual relationship) with Buyers who do not act in the capacity of consumers are governed by the provisions of Act No. 513/1991 Coll. on the Commercial Code in its current version. 

IV. Order of the product – conclusion of the purchase contract

4.1. The proposal for the conclusion of the purchase contract by the Buyer is the sending of the order for products by the Buyer, mainly using the website of the Merchant, or other means of remote communication. 

4.2. The conclusion of the purchase contract between the Buyer and the Merchant takes place upon delivery of the order confirmation to the Buyer, which the Buyer created in accordance with point 4.1 of these GTC between the Merchant (electronically to the email address of the Buyer selected by the Buyer during the order creation process).

V.Duration of the purchase contract

5.1. The purchase contract is concluded for an indefinite period and may be terminated in particular by the withdrawal from the contract in accordance with these GTC and applicable legislation.

VI.Purchase price information about the purchase price

6.1. Price of products ordered through the Seller’s Website (hereinafter referred to as „purchase price“) is provided separately for each product and is valid at the time the order is created by the Buyer.

6.2. The purchase price of the products listed on the Seller's Website is the total price of the products, including all taxes, and is clearly stated on the Seller's Website. 

VII. Delivery of products

7.1 The Seller is obliged to fulfill the order and deliver the products to the Buyer within 30 days at the latest from the date of conclusion of the purchase contract in accordance with point 4.2 and following of these GTC and payment of the total price of the order to the Seller. In the event that both conditions have been met (i.e., if the purchase contract has been concluded and the total price of the order has been paid to the Seller)), The Seller is obliged to deliver the products to the Buyer within 30 days at the latest from the date on which both of these conditions are met.

The usual time for the Seller to ship products is 1 working day from the date of payment of the total price of the order to the Seller.

7.2. The seller recommends that buyers check the order for integrity and completeness upon receipt and immediately notify the seller of any defects.

VIII. Transfer of ownership rights

8.1. Ownership of the products and the risk of accidental damage, accidental deterioration and loss of the item pass to the Buyer at the time of delivery.

IX.Payment methods

9.1. For products on the Seller's Website you can pay using the following methods:

9.1.1. payment online through a payment gateway – price 0 EUR

9.1.2. payment upon personal collection 

9.1.3. payment by deposit or transfer to the Seller's account

X.Transport – methods of transporting products and the cost of transporting them 

10.1.The purchase price of the products does not include shipping costs or other costs related to the delivery of the products. 

10.2. Methods of transport and price for the transport of ordered products:

10.2.1. Forms of Transportation:

10.2.1.1. Slovak Post

10.2.1.2. Courier service

10.2.1.3. Delivery location Packeta

10.2.1.4. Personal pickup

10.2.C. Prices for Transportation: 

10.2.2.1. The Seller informs the Buyer about the shipping prices that the Buyer can choose on the Seller’s website during the purchase process, before the conclusion of the Purchase Agreement in the section “Shipping Options”, as the delivery price depends on the delivery address of the products, the total weight and dimensions of the products selected by the Buyer in their order and is calculated automatically.

XI.Withdrawal of the Buyer from the purchase contract without giving a reason

11.1. The consumer has the right to withdraw from the contract concluded at a distance and from the contract concluded outside the business premises of the trader, even without stating a reason within the period specified in Article XII, paragraphs 12.1 to 12.3 of these GTC, except for a contract whose subject matter is:

11.2. Provision of the service: if the service was fully provided and the provision of the service began before the expiration of the withdrawal period with the express consent of the consumer and the consumer declared that he/she was duly informed that by expressing consent he/she loses the right to withdraw from the contract after the full provision of the service, if according to the contract the consumer is obliged to pay the price, 

11.3. Delivery or provision of a product the price of which depends on fluctuations in the financial market, which the trader cannot influence and which may occur during the period for withdrawing from the contract,

11.4. Delivery of goods manufactured according to the consumer’s specifications or goods manufactured to order,

11.5. Delivery of goods that are subject to rapid deterioration in quality or spoilage,

11.6. Delivery of goods enclosed in protective packaging that is not suitable for return due to health protection or hygiene reasons, if the protective packaging has been damaged after delivery,

11.7. Delivery of goods that, due to their nature, may be inextricably mixed with other goods after delivery;,

11.8. Delivery of alcoholic beverages whose price was agreed at the time of conclusion of the contract, with delivery being possible no earlier than 30 days later, and whose price depends on market fluctuations that the trader cannot influence;,

11.9. Performing urgent repairs or maintenance during a visit to the consumer by the consumer, which the consumer has explicitly requested from the trader; this does not apply to a contract whose subject matter is the provision of a service other than repair or maintenance, and to a contract whose subject matter is the delivery of goods other than the spare part necessary for the repair or maintenance, if the contracts were concluded during a visit to the trader by the consumer and the consumer did not pre-order these goods or services,

11.10. Delivery of audio recordings, image recordings, audiovisual recordings or software in protective packaging that has been damaged after delivery;,

11.11. Delivery of periodic press publications, except for delivery under a subscription agreement;,

11.12. Goods purchased at a public auction,

11.13. Provision of accommodation services for purposes other than residential purposes, transportation of goods, rental of automobiles, provision of catering services or provision of services related to activities within the framework of leisure activities, if, according to the contract, the trader is required to provide these services at the exactly agreed time or within the exactly agreed period,

11.14. Delivery of digital content that the trader delivers other than on a tangible medium, if the delivery of digital content has begun and the consumer has expressly consented to the commencement of the delivery of digital content before the expiry of the withdrawal period, the trader shall declare that he has been duly informed that by expressing consent, the consumer loses the right to withdraw from the contract by the commencement of the delivery of digital content, and the trader shall provide the consumer with a confirmation pursuant to Article 17(12)(b) or Article 13(b) of Act No. 108/2024 Coll. on Consumer Protection and on Amending Certain Acts, as amended, if the contract requires the consumer to pay the price.

XII. Exercise of the right of withdrawal from a distance contract and a contract concluded outside the business premises of the trader

12.1.The consumer may withdraw from a contract concluded at a distance or from a contract concluded outside the business premises of the trader within

a) 14 days from the day

the takeover of goods by the consumer pursuant to point 12.4.

conclusion of a contract whose subject is the provision of a service, 

the conclusion of a contract for the supply of water that is not for sale in a limited volume or in a specified quantity, and a contract for the supply and consumption of heat,

conclusion of a contract for the supply of digital content that the trader delivers other than on a tangible medium,

b) 30 days from the date of conclusion of the contract in the case of unsolicited visit or in connection with it, or at a sales event or in connection with it. 

12.2.If the trader has provided the consumer with specific information regarding the instruction regarding the consumer’s right to withdraw from the contract in a distance contract and a contract concluded outside the trader’s premises, but no later than within 12 months from the start of the period for withdrawing from the contract under point 12.1., the consumer may withdraw from the contract concluded at a distance or from a contract concluded outside the trader’s premises until 

a) 14 days from the date when the trader additionally fulfilled the information obligation, if the period under point 12.1(a) is running; or 

b)30 days from the date when the trader additionally fulfilled the information obligation, if the period under paragraph 12.1(b) is due to expire.

12.3. If the trader has not provided the consumer with specific information regarding the instruction regarding the consumer’s right to withdraw from the contract in a distance contract and a contract concluded outside the trader’s premises, or pursuant to paragraph 12.2, the consumer may withdraw from the contract concluded at a distance or from a contract concluded outside the trader’s premises within 12 months from the expiry of the period under paragraph 12.1.

12.4. The goods are considered to have been accepted by the consumer at the moment when the consumer or a third party designated by the consumer other than the carrier takes over all parts of the ordered goods, or if

a) the goods ordered by the consumer in a single order are delivered separately, at the moment of taking over the goods, which were delivered last;,

b) supplies goods consisting of several parts or pieces; the moment of taking over the last part or last piece is the moment of acceptance;,

c) the goods are delivered repeatedly over a certain period of time, at the moment of taking over the first goods.

12.5. The consumer may withdraw from a contract concluded at a distance or from a contract concluded outside the business premises of the trader, the subject of which is the delivery of goods, even before the expiration of the withdrawal period.

12.6. The consumer may exercise the right to withdraw from a distance contract or from a contract concluded outside the business premises of the trader in writing or in the form of a record on another durable medium and, if the contract was concluded orally, any clearly formulated statement by the consumer expressing the consumer’s will to withdraw from the contract (hereinafter „the notice of withdrawal from the contract“) is sufficient to exercise the consumer’s right to withdraw from the contract. The consumer may use a model form for withdrawal from the contract.

12.7. The period for withdrawal from the contract under paragraphs 12.1 to 12.3 shall be considered as being observed if the consumer sends the notice of withdrawal from the contract to the trader no later than on the last day of the period.

12.8.The consumer may only withdraw from the contract in relation to a specific product or products if the trader has supplied or provided several products under a contract concluded at a distance or outside the trader's premises.

12.9.The burden of proof regarding the exercise of the right of withdrawal lies with the consumer. 

13. No later than on 19.06.2026. The consumer may also exercise the right to withdraw from the contract online on the website of the seller’s online store by clicking on the phrase „withdraw from the contract here“. If the consumer exercises this option, the confirmation of receipt of the withdrawal from the contract, including its content, date and time of its dispatch, shall be provided to the consumer without delay by the trader via email on a durable medium.

XIII. Rights and obligations of the consumer after withdrawal from a contract concluded at a distance and a contract concluded outside the business premises of the trader

13.1. The consumer is obliged to return the goods to the trader or to a person designated by the trader for the purpose of receiving the goods within 14 days from the date of withdrawal from the contract concluded at a distance or from the contract concluded outside the business premises of the trader, pursuant to point 12.1; this does not apply if the trader proposes to collect the goods personally or through a person designated by the trader. The period under the first sentence is considered to be observed if the consumer sends the goods to the trader no later than on the last day of the period.

13.2. In the case of withdrawal from a contract concluded at a distance or from a contract concluded outside the business premises of the trader pursuant to point 12.1, the consumer bears only the costs of returning the goods to the trader or to a person designated by the trader for the takeover of the goods; this does not apply if the trader agreed that the costs would be borne by the trader himself, or if the trader failed to fulfill the information obligation, i.e. if the trader did not provide the consumer with specific information regarding the right of the consumer to withdraw from the contract in the case of a distance contract and a contract concluded outside the business premises of the trader

13.3. The consumer is liable for the reduction in the value of the goods that has arisen as a result of handling the goods beyond what is necessary to ascertain the characteristics and functionality of the goods; this does not apply if the trader failed to fulfill the information obligation under Section 15(1)(f) of Act No. 108/2024 Z. z. on consumer protection and amending and supplementing certain laws, as amended.

13.4.The consumer is obliged to pay the seller the price for the actually provided service by the date of delivery of the notice of withdrawal from the contract, if the consumer, pursuant to § 19, paragraph 1 of the Act No. 108/2024 Coll. on Consumer Protection and on the Amendment of Certain Acts in the Current Version, withdraws from a contract concluded at a distance or from a contract concluded outside the business premises of the trader, the subject of which is the provision of a service, the delivery of water that is not for sale in a limited volume or in a specified quantity, or the delivery of heat, and before the commencement of the provision of the service has explicitly agreed to it pursuant to § 17, paragraph 10(c) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts in the Current Version. The price for the actually provided service is calculated proportionally based on the total price agreed in the contract. The price for the actually provided service is calculated based on the market price of the provided service, if the total price agreed in the contract is overstated.

13.5. The consumer shall not incur any further obligations or costs as a result of the exercise of the right of withdrawal from a distance contract or from a contract concluded outside the trader’s operating premises pursuant to point 11.1. except for the obligations under points 13.1., 13.3. to 13.5. and the obligation to pay additional costs pursuant to point 14.3.

XIV. Rights and obligations of the trader after the consumer withdraws from a contract concluded at a distance and from a contract concluded outside the trader's premises

14.1. The trader is obliged to return to the consumer all payments received from the consumer within 14 days of the date of delivery of the notice of withdrawal from the contract, based on or in connection with a distance contract, a contract concluded outside the trader’s premises, or an additional contract, including the costs of transport, delivery, postage and other costs and fees. 

14.2. The trader is obliged to return to the consumer all payments under paragraph 14.1 within the scope corresponding to the withdrawal from the contract, if the consumer has not withdrawn from the entire contract concluded at a distance or from the entire contract concluded outside the trader’s operating premises. The trader may not charge the consumer additional costs for transport, delivery, postage and other costs and fees.

14.3. The trader is not obliged to pay the additional costs to the consumer if the consumer has explicitly chosen a different method of delivery than the cheapest standard delivery offered by the trader. Additional costs are understood to mean the difference between the delivery costs chosen by the consumer and the costs of the cheapest standard delivery offered by the trader.

14.4. The trader is not obliged to return payments under point 14.1 to the consumer when withdrawing from a contract concluded at a distance or from a contract concluded outside the trader’s premises, which concerns the delivery of goods, before the goods are delivered to the consumer or until the consumer proves that the goods have been sent back to the trader, unless the trader proposes to collect the goods personally or through a person designated by him or her.

14.5. The trader is obliged to return the payment to the consumer in accordance with point 14.1 in the same manner as the consumer used when paying them; this does not affect the trader’s right to agree with the consumer on another method of payment, provided that the consumer will not be charged any fees in connection with the payment.

14.6. The trader is obliged to arrange for the pickup of the goods at his own expense within the period specified in paragraph 14.1, if, based on a contract concluded outside the trader’s premises, the goods were delivered to the consumer at their home at the time of the conclusion of the contract and, taking into account the nature of the goods, it is not possible to send the goods back to the trader by post. 

14.7. The unilateral offsetting of the creditor’s and consumer’s claims arising from the withdrawal from the contract under point 11.1 is prohibited.

14.8.The trader may not require the consumer to pay the costs of 

a) the provision of a service, the delivery of water that is not for sale in a limited volume or in a specified quantity, or the delivery of heat during the period for withdrawal from the contract under points 12.1 to 12.3, regardless of the extent of the provided service, if:

The trader did not provide the consumer with information under § 15, paragraph 1, letter f) or letter h) of Act No. 108/2024 Coll. on Consumer Protection and on Amending Certain Acts, as amended, or

the consumer has not given the merchant explicit consent to start providing the service or supplying water or heat pursuant to § 17, paragraph 10, letter c) of Act No. 108/2024 Coll. on Consumer Protection and Amending Certain Acts, as amended,

b)complete or partial delivery of digital content that the trader supplies other than on a tangible medium, if:

the consumer has not given the merchant explicit consent to start delivering digital content pursuant to § 17, paragraph 10, letter c) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts in the Current Version,

the consumer has not declared that he has been duly informed that by giving consent under the first paragraph he loses the right to withdraw from the contract, or

The trader did not provide the consumer with a confirmation in accordance with § 17, paragraph 12, letter b) or paragraph 13, letter b) of Act No. 108/2024 Coll. on Consumer Protection and on Amendments to and Supplementing Certain Acts in its current version.

XV. Supervisory Authority

15.1.The competent authority exercising supervision over the legality in the field of consumer protection is:

Inspectorate of the Slovak Trade Inspection
based in Žilina for the Žilina region
Predmestská 71, P. O. BOX B-89, 011 79 Žilina 1
Department of Supervisory Performance
tel. no. 041/763 21 30, 041/724 58 68
fax number 041/763 21 39
Email: za@soi.sk

Email for submitting suggestions: podnety@soi.sk

XVI. Alternative dispute resolution

16.1. In the event that the consumer is not satisfied with the way the Seller has resolved their complaint, or believes that the Seller has breached their rights, the Buyer has the right to contact the Seller with a request for rectification. If the Seller rejects the consumer’s request as stated in the previous sentence or does not respond to such request within 30 days from the date it was sent by the consumer, the consumer has the right to file a proposal for initiating an alternative dispute resolution procedure pursuant to the provisions of § 12 of Act No. 391/2015 Coll., on Alternative Dispute Resolution in Consumer Disputes and on Amending Certain Acts, as amended. The competent entity for alternative dispute resolution with the Seller is the Slovak Trade Inspection (contact information can be found here). https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi), or another relevant legally authorized entity registered in the list of entities for alternative dispute resolution maintained by the Ministry of Economy of the Slovak Republic (the list is available on the website http://www.mhsr.sk/, or directly on the website https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1. 

The consumer has the right to choose which of the aforementioned alternative dispute resolution entities to turn to. The consumer may use the online dispute resolution platform to submit a proposal for the alternative resolution of their consumer dispute, which is available on the website. http://ec.europa.eu/consumers/odr/. The Alternative Dispute Resolution can be used only by the Buyer who acts in the position of a consumer when concluding and performing the contract. The Alternative Dispute Resolution concerns only a dispute between the consumer and the Seller arising from a consumer contract or related to a consumer contract. The Alternative Dispute Resolution concerns only contracts concluded remotely. The Alternative Dispute Resolution entity may reject the proposal if the quantifiable value of the dispute does not exceed the amount of 20 euros. The ARS entity may require the consumer to pay a fee for initiating the Alternative Dispute Resolution up to a maximum of 5 EUR with VAT.

All further information regarding the alternative dispute resolution between the Seller and the Buyer – consumer arising from the Purchase Agreement as a consumer contract or related to the Purchase Agreement as a consumer contract is provided on the website of the Ministry of Economy of the Slovak Republic. www.mhsr.sk and in Act No. 391/2015 Coll. on Alternative Dispute Resolution in Consumer Matters and on Amending Certain Acts, as amended.

XVII.Additional provisions

17.1. The Seller shall not conclude a purchase contract or perform the sale of products to persons (Purchasers) who at the time of concluding the purchase and sale agreement have not reached the age of 18, and the sale of products to persons under 18 is prohibited, in accordance with and in compliance with the valid and effective laws of the Slovak Republic. In connection with the above, the Seller shall verify the fulfillment of the condition of reaching the age of 18 by the Buyer, by checking the age through the Buyer’s identity document (ID card or passport), at the time of concluding the purchase contract and subsequently upon handing over the order to the Buyer. The Seller shall perform this by means of an authorized person who is to deliver the order to the Buyer. In the event that the Buyer has not reached the age of 18, or if the Buyer fails to prove or refuses to prove his age, the Seller shall not deliver the order to the Buyer and the purchase contract shall be null and void, or even not come into existence.

17.2. The Seller shall not conclude a purchase contract or perform the sale, brokering, or delivery of products for which the purchase, sale, and delivery are required by the legislation of the Slovak Republic by special authorization, authorization, or similar institution.

XVIII.Information about the adopted codes

18.1. The trader informs consumers that there are no special relevant codes of conduct to which the Seller has committed to comply, whereby a code of conduct means an agreement or set of rules that defines the Seller’s conduct that has committed to comply with this code of conduct in relation to one or more specific commercial practices or business sectors, unless these are provided for by law, or other legal regulations or measures of a public authority that the Seller has committed to comply with, and the manner in which the consumer can become acquainted with them or obtain their text.

19th Evaluation of products by consumers

19.1. The merchant does not restrict the evaluation of products to only those individuals who have purchased the product from the merchant. 

XX. Final provisions

20.1. The Seller reserves the right to change the General Terms and Conditions. The obligation to provide written notice of the change to the General Terms and Conditions is fulfilled by placing it on the Seller’s Website. In the event of a change to the General Terms and Conditions, the relationship between the Buyer and the Seller shall be governed by the General Terms and Conditions in force and effective at the time of concluding the Purchase Agreement, and this shall apply until its termination.

20.2.These General Business Terms constitute an integral part of the Complaints Procedure and Privacy Policy of this Website. The documents – the Complaints Procedure and Privacy Policy of this Website are published on the domain of the Seller’s Website.

20.3.These General Business Terms and Conditions come into force and effect upon their publication on the Seller’s Website. on 09.04.2026

This e-shop is certified https://www.pravoeshopov.sk